Get Clearya

Frequently Asked Questions

General

Privacy

Technical issues

General

How much does Clearya cost?
It's completely free to install and use Clearya.
If you feel like giving back, you can make a small donation to support Clearya's continuous development. Find the "Donate" button at the bottom of this page.

How do you determine which ingredients are unsafe?
We compare the ingredient names to science-based data by regulators, governmental health departments, and scientific research. When we alert on an ingredient, we reference the source. You can find the list of these sources in the How it Works page.

Does Clearya alert on unsafe ingredients in food?
Not at this time. We currently focus on personal care products, cosmetics, baby care and household products.

How did Clearya start?
Read our story


Privacy

What can Clearya see when I browse the web?
Clearya is authorized to access only the supported shopping websites (currently: Amazon, Sephora, iHerb, and Walmart) once permitted by you, and the clearya.com website. Clearya has no access to any other website you browse to. Clearya reads product information in the shopping website page, and displays the results on top of the page. Clearya does not collect or change any personal information in the page.

What information does Clearya collect?
In order to analyze ingredient lists, once permitted by you Clearya collects product-related information (product name, ingredient names, etc.) when you visit supported shopping websites (currently: Amazon, Sephora, iHerb, and Walmart).
To make things clear: we 'track' products, not people. We do not access or collect information from any other website, and we do not collect any of your personal information (unless you decide to email us, in which case we obviously keep your contact details so we could reply).
In order to improve Clearya, we also collect anonymous technical data related to how users engage with our application: which buttons are clicked, browser version, etc.
Please read our privacy policy for the full details and contact us if anything is unclear.

Do you sell my personal info to third parties?
Absolutely not. We don't and we will never sell your personal information to third parties.


Technical issues

I need technical support with Clearya.
Please contact us at hello@clearya.com and we'll do our best to help.

Which browsers are supported?
Clearya is currently supported on Chrome. We are planning to support additional browsers in the future.

Can I use Clearya on my mobile phone?
Sorry, not yet.

I'm getting alerts on too many ingredients!
If you feel overwhelmed, you can switch off some alert categories from the Settings page within the Clearya extension.

The product I'm looking for isn't sold on a shopping website supported by Clearya.
We're sorry about that. Please email us at hello@clearya.com and we'll try to help.

The product I'm interested in doesn't have an ingredient list.
Sometimes shopping websites offer products without providing their ingredient list online. We can often complete the missing ingredient list from another source when this happens. If the ingredients are still missing, please let us know at hello@clearya.com and we'll try to help you.

Clearya says the category of the product I'm interested in is unsupported.
We currently focus on analyzing personal care products, cosmetics, baby care and household products. At the moment we don't analyze the ingredients of dietary supplements, food and medicine. However, products may sometimes be classified to an incorrect product category, so if you think the ingredients of a specific product you're interested in should be analyzed, please email us at hello@clearya.com, and we'll make it happen.

How to uninstall Clearya?
Simply locate the Clearya logo in the upper right corner of your browser, right click it, choose "Remove from Chrome" and approve. We'd appreciate your feedback before you leave: please let us know what went wrong.


Feedback

If you have any question or feedback to share, please email us at hello@clearya.com.
We read every email. Thanks!